Help and Support

1Get help

So the first reply can actually solve it, tell us four things: the email address on your account, the device you are using, the app version (in the app, go to Settings, then About), and what happened, including anything on screen you were asked to do. Plain sentences are fine. There is no form to fill in.

Email is the only support channel. We do not offer live chat or a support phone line, so nobody contacting you by either is us.

2Account and sign-in

You forgot your password

On the sign-in screen, choose Forgot password and enter the email address on your account. We send you a reset link. If it does not arrive within a few minutes, check your spam folder, then email us and we will send it again.

Signing in on a new device signed you out of the old one

That is deliberate and it is not a fault. A membership is for one person, so one session is active at a time. Signing in somewhere new ends the session on the previous device. Sign in again on whichever device you want to use.

Two-factor authentication

You can turn on two-factor authentication in the app under Settings, then Security. After that, signing in asks for a code as well as your password. Save your backup codes somewhere safe when you turn it on. If you have lost access to both your second factor and your backup codes, email us from the address on the account and we will verify you another way.

Signing out other devices

In the app, go to Settings, then Security, then Sign out other devices. That ends every session except the one you are using. Do this first if you think somebody else has your login, then change your password.

3Membership and billing

There are two levels. Free gives you the feed, Reels, chats, free courses and free live sessions. Pro adds Pro courses, Pro live sessions, Pro chat access, offline downloads and member pricing in the Marketplace. Pro is sold as a monthly or an annual subscription, through Apple in-app purchase or by card.

• Pro renews automatically at the end of each period until you cancel.
• The price shown to you at the moment of purchase is the price, in your own currency and App Store storefront. We do not publish prices on this page, because the App Store is the one place that is always correct.
• There is no free trial. If something offers you one in our name, it is not us.
• Founding Member is a capped monthly rate. You keep it for as long as your subscription stays continuously active. Cancel and it is gone, and resubscribing later means paying whatever the price is then.

If a payment fails, we may retry it and Pro access can pause until it succeeds. Updating your payment method usually clears it. The full terms are in the Terms of Service.

4Cancelling

You can cancel at any time. Where you do it depends on how you paid.

If you bought through Apple

On your iPhone, open Settings, tap your name at the top, tap Subscriptions, choose Millionaire Mentorship, then tap Cancel Subscription. Apple's own instructions are at support.apple.com/en-us/HT202039. We cannot cancel an Apple subscription for you, because only Apple can.

If you paid by card

Cancel in the app under Settings, then Membership. If you cannot get to it, email us and we will cancel it for you.

5Refunds

Purchases made through the App Store are refunded by Apple, not by us. Request one at reportaproblem.apple.com, signed in with the Apple Account that made the purchase. Apple decides. We cannot issue, force or block an Apple refund, and emailing us will not speed it up.

For card payments taken directly by us, the policy is set out in the Refunds section of the Terms. That is the one version of it. Email us with your account address and what you want, and we will deal with it.

6Deleting your account

You can delete your account from inside the app, under Settings, then Account, then Delete account. You will be asked to confirm.

Deletion is permanent. Your profile, posts, comments, messages and progress go, and we cannot restore them afterwards.

7Reporting content or a member

Every post, comment, Reel, message and member profile can be reported. Open the menu on the item, choose Report, and pick the reason. A moderator reviews every report, and we act on what breaks the rules on acceptable use. You can also block a member from their profile, which stops them contacting you.

For anything urgent, or anything involving somebody's safety, email support@themillionairementorship.com directly rather than waiting in the moderation queue. If someone is in immediate danger, contact your local emergency services first.

8Invites and referral codes

• Millionaire Mentorship is invite only, and every application is reviewed by a person.
• A valid code does not guarantee entry. It tells us who vouched for you.
• Applying puts you in a queue. You are told either way, so you are not left waiting on nothing. Buying Pro is the only route that admits you immediately.
• Your own invite link and code are on the Invite screen in the app.
• Referral rewards are credited when a member you referred makes a real payment, not when they sign up. The current ladder and cap are shown on the Invite screen.

If a code was refused or a reward has not appeared after a payment you know was made, email us with the code and the date and we will look at the record.

9Privacy and your data

What we collect, why, who we share it with and how long we keep it is set out in the Privacy Policy. Requests to access, correct or delete your personal information go to support@themillionairementorship.com, and we answer within 30 days. You do not need special wording to make one.

10Company

M Labs Technologies LLC
Florida, United States

support@themillionairementorship.com

The app is on the App Store at apps.apple.com/app/id1490388988, for iPhone and Apple Watch, in English and Spanish.